Shipping Policy

Order processing
We strive to process and ship all orders within 1-2 business days after payment is confirmed. On rare occasions, delays may occur, particularly in the event of stock shortages. If this happens, the processing time can be extended by 2-3 days. 

When can I expect my order?
Standard delivery typically takes 6-10 business days. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress. While we do our best to meet delivery estimates, occasional delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If your package is still in transit after 30 days from the date of shipment, we will provide a free replacement/refund after confirming with the carrier. 

Please ensure that your shipping information is accurate at checkout, as we are not responsible for orders delivered to incorrect or incomplete addresses. If your package is redirected to a local post office for collection and is not picked up within the specified time frame, we are not responsible for any return shipping fees, lost packages, or undelivered items. Please ensure to collect your package promptly to avoid such issues. For any questions or assistance, feel free to contact us at amelia.of.adelaide@gmail.com.

Shipping costs
We proudly offer FREE shipping with Track & Trace on every order. This service ensures that customers can track their orders from the moment they are shipped until they are delivered, providing peace of mind throughout the delivery process.

How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to follow your shipment. Please note that tracking information becomes available once the package reaches the shipping company, and it may take a few days before the status is updated.

Disclaimer:
Please note that once the courier marks the package as delivered, it is considered successfully delivered to the specified address. If you have not received your package, we recommend checking with neighbors, checking around your property, or contacting the courier service directly for further details on the delivery. We are not responsible for packages marked as delivered, but we will assist you in working with the courier service to resolve the issue if necessary.